PARIS Help and Information
General Problem Resolutions
[ User Id and Password Information ]
A good first step is to clear all "Temporary Internet Files" and "cookies" and then close all browser windows and try again. If you have too many "Temporary Internet Files" on your computer, then you will be unable to view images from the Clerk website (and may experience other problems as well).
Cookies can contain helpful information like website preferences. Deleting your cookies entirely can cause you to "start from scratch" with web sites that you visit repeatedly. Some stored passwords for password-protected websites will be lost if you delete your cookies. If this happens, you will need to re-enter your password the next time you visit that website. Cookies can sometimes become corrupt or may hold information incorrectly - deleting them will correct this.
Problem - Only First Page Is Visible
Problem - After successfully signing on, the "Image Avail" column says "Sign In Required".
Problem - How can I be certain I can view the document images?
Frequently Asked Questions
- Will my credit card numbers be kept safe?
- No credit card information will be stored on the County Clerk system.
- Why can't I use Discover or American Express to pay for documents?
- There is a New York State contract that offers credit card processing services for a discounted rate. This allows us to keep the document charge low. This contract currently supports only MasterCard or Visa. If this changes to allow other credit cards, our website will be updated to offer those other options as well.
- I paid for and downloaded a document, but now I can't find it.
- When you purchase a document, you are given an 8 character order number. This number will allow you to access your document for 30 days for no additional charge. If you supply an email address, this access order number will be emailed to you.
- If I give you my email address, will I get spam?
- We will not give your email address out. We will use it for one purpose: to send you one email containing your order information and order number.
- What Is Your Privacy Policy?
- No personal information entered on the website will be shared with any outside parties under any circumstances. No credit card information is saved on the website. This is why the credit card number must be entered for each transaction. Email addresses will be used only for sending the order number as part of the document copy purchase transaction.
- How does the Broome County Clerk website work? (system overview)
- * You browse to http://www.gobcclerk.com to get to the main page of the website. Then, following the prompts, you do your document search. You will see a list of documents that meet your search criteria. On the left of each document is a unique document number. To the right is a button that says Order Copy.
- * If you click on the document number, you will see an image of the document. From here, you can see the entire document by advancing from page to page, but you can not save (download) or print the document.
- * If you click on the Order Copy button, you will go through the process of placing the document in your shopping cart. You can then go back and browse for more documents to add to your shopping cart, or go through the Check out and pay for your documents.
- * When you are ready to purchase your documents, you can go to your shopping cart and "check out". It is at this point that you will be asked to enter your credit card information. When the transaction is complete, you will have purchased a copy of the document. There will be an order number on the screen that you see when you have completed the transaction. This number should be saved, as it will allow access to the document from the Clerk system for 30 days. If you need another copy of the document after you have paid for it, you can use the order number for 30 days to get another copy for no charge. If you choose to provide your email address, this order number will be sent to you via email.
- * When your document copy purchase has been completed, you will see a View Doc button. Clicking the "View Doc" button can do one of two things, depending on what software you are using on your PC and on how your PC is configured. It may bring up an image viewer to show you the image, or it may give you a choice to "View or Download" the image. If you choose to download the image, then the image will be stored on your PC with the name and location of your choosing. If you "view" the image, then you can print or save the image from within your image viewer. How this works depends on which image viewer you are using.
- * Since we do not store credit card information, your information will have to be entered each time that you purchase a copy of a document through this website.
- What are the changes that were made to the www.gobcclerk.com website in September of 2007?
- * No sign-on is necessary to view documents. All existing userids (sign-ons) will be eliminated.
- * Images will be available for viewing for free. If you want to download or print a document, it will cost $1.35. This is a flat fee for the entire document - not a "per page" charge.
- * Images can be purchased for printing or download using a credit card - MasterCard or Visa.
- * A limited number of "flat fee" sign-ons will be created for large volume users.
- What are some General Usage tips?
- * The PARIS web site is best viewed with Internet Explorer 5.5 or Netscape 6.0 or higher. Older versions of the browsers will not be able to take full advantage of all of the features offered by the web site.
- * The Norton Internet Security product can cause problems - temporarily disable.
- * Pop-Up Blockers can cause problems - enable pop-ups for gobcclerk.com.
- * Give the images that you save on your PC names that are meaningful to you. This will simplify your task of finding these images later.
- * Store all of the images that you save in the same location to simplify your document management. In other words, make an "Image" directory.
- * If you want to keep these images, then back them up to avoid either losing them when (not if, but when) your hard drive crashes, or having them accidentally erased by you or somebody else who has access to your PC.
