Emergency Coverage Services

Unit Description:
The Department must be able to receive and respond to child abuse or maltreatment reports 24 hours a day, seven days a week throughout the year.

Two (2) staff are assigned, on a rotating basis, to cover this responsibility outside of our regular business hours. These include a primary worker who receives all calls & ensures the needs for immediate action; and the secondary (or backup) worker who goes out to initiate investigations as directed by the primary worker.

The primary worker also has the ability to authorize any emergency medical treatment needed by children in our custody or guardianship of the Commissioner.